Telehealth after-hours triage services for your existing patients
DVM video sessions
This is a 24/7 video telehealth service provided by our team of licensed veterinarians that aims to triage client-perceived pet related emergencies. Instant connection, no appointments needed or wait time.
No cost to the clinic
VetTriage services are offered at no cost to your facility! The client pays a small triage session fee to video chat with our veterinarians. Eliminate the need for an after-hours answering service, whom often are not medically trained and a source of frustration for the client.
Maintain veterinary quality of life
Eliminate the need for a veterinarian or technician to be on-call after-hours and overnights. This has shown to substantially improve recruitment efforts for new vets and technicians for clinic partners.
Increase practice revenue
Nearly 80% of cases do not require a visit to the ER and the unnecessary expense associated with it. These cases are given at home advice and are re-directed back to the clinic for follow up, diagnostics, and treatment.
The VetTriage Procedure
- Client creates an account within seconds
- Client pays $50 via PayPal for the triage session regardless of duration
- Immediate, real-time video triage session with a DVM occurs
- VetTriage triage session summary is e-mailed to the client, outlining the guidance given
- The client is made aware of the inherent benefits and limitations of a telehealth service. You and the client both have comfort in knowing that 24-hour expertise is available, and you maintain client loyalty and comfort with you and your practice!
After-Hours, Weekends and Holidays Benefits
We utilize proprietary software technology that provides immediate connection to our veterinarians for a video telehealth triage session from any device with no software download required.
Cases are triaged for actual emergencies
Triaging the patient allows for deciphering the need for an expensive visit to the emergency veterinary hospital all while insisting that actual emergencies be evaluated immediately.
You are kept in the loop
A VetTriage session summary is e-mailed to every client, allowing both the client and yourself the opportunity to reference their triage session and to place it in their medical record.
Your cases stay your cases
A veterinary client/patient relationship is not established; your cases remain yours and are recommended to follow-up with you. VetTriage is a seamless extension of your hospital.
“Touch free” implementation
The VetTriage team handles all of the implementation steps with your staff. We develop your own branded landing webpage for easy client access, create custom fliers that can be handed or e-mailed to your clients outlining the steps to connect, as well as educate the hospital team on how to explain the service to clients. You can begin utilizing our services within hours!
Maintain client loyalty and trust
Instill comfort in your current clientele that a reliable and experienced telehealth service is available during times of limited office hours and for emergency triage during after-hours, overnights, and holidays.